(978) In One - A Complete Chimney ServiceĪbove is a list of stove professionals (both retailers and installers) who have signed up to participate in last year's Commonwealth Woodstove Change-Out Program. (413) England Chimney Sweeps & Masonry, Inc. #FIRESIDE DESIGN WEST SPFLD MA PROFESSIONAL#The stove professional will likely need to complete a site visit before providing a final price quotation and confirming stove eligibility. What other information will you provide me so that I can best operate and maintain my stove (wood burning, catalyst replacement, fuel purchasing, etc.)?Ĭan you provide references from previous wood stove customers? (Alternatively, consumers may want to read online reviews of retailers.) Please describe the warranty on the new stove. When would you be able to perform the work? Is my old stove eligible to be changed out?Ĭan you confirm that the new stove I’m buying will qualify for Commonwealth Woodstove Change-Out Program rebate? I guess is doesn't pay to be honest & truthful any longer because all one gets in return is a negative review and with a lack of empathy.Though MassCEC cannot recommend specific stove professionals, we recommend that residents check prices offered by at least two stove professionals and ask potential installers some of the following questions: For what? To get revenge for something that wasn't our fault? The display you mention was already sold to another customer or else we would have offered it to you.ĭo you really think Fireside Designs reputation should be tarnished because of this subjective negative review? I was dismayed you took this to the Better business bureau and other web-sites. The truth is you called back 5 minutes later and stated your husband demanded an immediate refund which we obliged graciously! What more could we offer. You were overly kind and allowed us yet another opportunity. We were honest & forthright and as you stated we extended a heartfelt sincere apology for the failure and offered you another opportunity to locate another stove or issue a refund. #FIRESIDE DESIGN WEST SPFLD MA FREE#We did our best to service your needs for a vent free gas stove.ĭo you think we enjoy doing this, intentionally taking orders, giving refunds, aggravating customers and receiving negative reviews? This was just a coincidental unfortunate incident in which you selected 3 different stoves and each one was unavailable. Yes I agree it was frustrating as it was for us but it was beyond our control. It's close to end of the heating season and inventory time for hearth suppliers and they keep very little inventory in stock at this time of the year. We were relying on our supplier's inventory and availability and when it came time to ship they notified us the product was ether discontinue or temporary out of stock with a lead time of 3 weeks or more. I'm sorry to hear you had an unpleasant experience at Fireside Designs. This is in response to Edward & Jannelle J******'* review from West Springfield.
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